Tech Help

Error Codes HP Designjet 1050C, 1055cm 36'' (A0) Printer (C6074A) Code: 0000D8 XXXXXXXX (Non-Continuable) Description: External Library Error. Remedy: Power the Printer OFF and ON again to see if the System Error disappears. If the Error Code reappears, then report the error to the HP response Center or the nearest HP Support Office, stating the following information. Code: 010020 Description: Firmware DIMM Test failure. Remedy: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reseat the Firmware DIMM, reconnect the power cord and power On the Printer. If the Error Code appears again, switch the Power OFF from the...

HP 727 Printhead Refill Procedure Install auxiliary printhead feeder needle seals as shown. This will help prevent ink seepage during the refill procedure. Keep the copper nozzle face down during this procedure. They will ooze a small amount of ink during the refill procedure, but with the auxiliary seals in place, the seepage will be minimal. Remove 4 Torx T10 screws from the top retaining plate as shown. Lift the plate to remove. Remove the first reservoir, and extract ink from the Grey ink cartridge. Refill reservoir with exactly 12ml ink. Do not overfill. Repeat for the other reservoirs. Note:...

If your HP DesignJet model 500 or 800 won't communicate with your Windows 11 (or Windows 10) computer, don't worry --there is a solution! A very helpful customer clued us in on getting the PC to talk to the printer:  "Below is the HP Support page showing the driver choices (note that I selected Windows 8.0. I chose "HP DesignJet 500 PCL3GUI 64-bit" for my HP Designjet 500 42-inch and downloaded zipped file hpdj500wx64pclen which I then unzipped to a folder on my C: drive. I then went into Windows Setup, connected the plotter to a usb port, turned the plotter on,...

If your Designjet printer is showing error 58:10 "Color sensor ESP (spectrophotometer) if the printer is not working well," or a related 58:xx error, the problem may be mechanical. Historically, we've assumed the issue must be with the color sensor itself, or with the carriage PCA, but we've recently discovered a fairly common failure, and believe it or not --it's related to the service station. If the ESP lens shutter is unable to open, error 58:10 will appear. The mechanical actuator that slides the shutter open is located on the service station wiper tray. If this small actuator breaks, the...

AFTER REPLACING THE SERVICE STATION, RESET LIFE COUNTERS.   Entering the Service Utilities Menu Once  inside the “Main Menu”, press the Up arrow key and the Cancel key together. You are now in the Service Menu Menu. The purpose of this Service Utility is to reset the internal life counters. There are two submenus that allow you to: -Reset ALL the counters related to a Preventive Maintenance Kit (PMK).-Reset only the counters related to a specific replaced part. ALWAYS RESET THE LIFE COUNTER OF A CORRESPONDING PART AFTER REPLACING IT. Perform the Reset Life Counters utility as follows: 1 In the...