HP Designjet 500, Designjet 800 Incompatible with Windows 11?
Posted by Tim Wert on
If your HP DesignJet model 500 or 800 won't communicate with your Windows 11 (or Windows 10) computer, don't worry --there is a solution! A very helpful customer clued us in on getting the PC to talk to the printer:
"Below is the HP Support page showing the driver choices (note that I selected Windows 8.0. I chose "HP DesignJet 500 PCL3GUI 64-bit" for my HP Designjet 500 42-inch and downloaded zipped file hpdj500wx64pclen which I then unzipped to a folder on my C: drive. I then went into Windows Setup, connected the plotter to a usb port, turned the plotter on, went through the "add a printer" process, chose to add printer manually which required me to scroll through a list of HP printers (had to update list), then said "Have Disk" and set the directory to the one created earlier and it worked (see test printout). It did take me a couple of hours of failed attempts before getting this process to work."
HP Drivers Page: https://support.hp.com/us-en/drivers/hp-designjet-500-printer-series/25301
Note: the driver page will auto-detect your operating system, and show you only "applicable drivers." You can manually change the setting on the page by clicking "choose different operating system."
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I couldn’t download a working driver from the HP download page. Tried several. Eventually I got a working driver set with 16 files dated April 5th 2013 as a zip file from an other PC on our network. That worked. The largest file in this working driver set is named hpltren7.exe with a file size of 1396kb. Zip file size in 1939kb. The HP downloads only have hpltren7.exe files with a file size of 815kb. These don’t work.
This method requires a USB connection. We have an 800 plotter, which is a network plotter but does not have a USB connection. Do you have any suggestions for this condition?
a *king lifesaver.. thanks!!!
DANKE! habe jetzt glaube ich knap 8 stunden versucht gegoogelt… und jetzt laufts :-)
Thanks for the tip. I did as instructed and can finally print to the plotter. However, it will only print 24" wide using this driver, regardless of the roll width and me specifying the roll width before plotting. There has to be a setting I haven’t found yet.