Tech Help

Hello, I had just installed one of your belts for the the DJ 5000ps and when I tried printing the calibration sheet the printer started leaking the light cyan ink. I think the problem was with my Ink Tube System and have bought a replacement from you guys. The ink got everywhere all the print head cleaners were soaked and the vacuum fan had was all saturated as well. My question is since the ink got everywhere do I need to get new print heads and print head cleaners. Seeing as how they are around $140 each it would be...

I have a HP Designjet 5000 and last year I purchased a new carriage belt. I installed it and everything worked great.  I did not use the printer for a couple of months and now I can not get it to received a signal through the HP Directjet Card on the back of the printer.  I installed an new card but still do not get a light on the back to verify internet connection.  Is there something I can do to resolve this problem? Try to open the web page in the plotter by using Internet Explorer, Chrome, Firefox, etc. ...

We have received Error Code 010030 034c95a consistently now regardless of the outlet into which it's plugged. I've tried it in different circuits in two different rooms – even our surge-protected emergency outlet. On a couple of occasions the printer has also displayed 0b000a 030f053b and "Check Cleaner Path." These have appeared only a few times out of the thirty-or-so restarts. I'm wondering if you have any suggestions, otherwise it's looking more like I'll have to call a service company. Which is too bad because the ones in our area are not great. I'd appreciate any help you can offer....

I am asking for your valuable help. When I was testing carriage assbly on mode access to plotter HP T 1100 it did not pass.  when testing pens voltage step plotter shows an error message 02.1:10.  I check on system error codes and I see it is a carriage PCA failure, maybe is the reason because the printer does not accept black gray printhead. I am trying to replace carriage assembly and ask you if it would be a good idea?Thanks for your help It sounds like you have diagnosed the problem correctly.  The failing component is most likely the carriage PCA,...

I have had this printer for a long while but didn't use it for a while. I had to replace the ink assembly because it had air in the tubes. I replaced all the print head and am having issues with the cyan head. The first new head kept saying reseat so I had them ship me a new one. It worked fine then started spitting out blue ink all over the paper. I reset the printer and now it keep saying to reseat that print head over and over. If I put the old print head that has run...