Tech Help

I recently purchased the belt kit and ink tube system for a designjet 5000 and after installing I've been unable to get past the initial boot up as the error check printhead path (2) is displayed. I've attached a video of what's happening with the carriage during the startup procedure. Would you have any suggestions on what you think the problem would be?   There are a number of things that can cause the print head path error.  The brass screw on the tensioner assembly may not be totally disengaged.  It needs to be completely unscrewed and hanging on its...

Hello, I had just installed one of your belts for the the DJ 5000ps and when I tried printing the calibration sheet the printer started leaking the light cyan ink. I think the problem was with my Ink Tube System and have bought a replacement from you guys. The ink got everywhere all the print head cleaners were soaked and the vacuum fan had was all saturated as well. My question is since the ink got everywhere do I need to get new print heads and print head cleaners. Seeing as how they are around $140 each it would be...

I just got and put in the Drop Detector you sent me today, works great. Now I still have a problem with the cutter. Keep getting a 0D0005 03180386 error code. Do I need to replace the cutter? Are there other tests do? I love your company, the videos are very helpful, and the service manual I downloaded is a great help. The error code indicates that the cutter is not retracting after a cut.  Are you getting any other symptoms or error codes?  The cutter tire may just be worn out and the cutter needs to be replaced.  Was...

Hi! I am having a problem on our hp designjet 5500 when I turn on the machine the initialization hangs up and initialized only up to 70% and error message will appear ffffffff 034C04F6. I try to search on my service manual what is the problem but i couldn't find the error codes what is the problem. I hope you can help to solve my problem on our printer.. Thanks The printer is waiting for a response from the edge/line detector on the right side of the carriage.  Remove & replace the lens on line detector and power up. Good...

Wondering if you can help. I have a Designjet 5500 60 inch. I have an error code OBOOO4 (Air Pressure System Failure) Couple of months ago I had a major leak from the black ink cartridge, which I cleaned up externally and refitted the black ink cartridge and all seemed ok. Now I have this error, I have stripped back and found the APS to be partially submerged in black ink. I have also noticed black ink spots in the air tubes from the APS and also in the clear tubes behind the ink cartridges. I am guessing that due to...