Tech Help

Has your printer suddenly stopped working for no apparent reason? It seems Microsoft has rolled out an update that makes printing to your Designjet difficult or impossible. Your PC may have installed this update automatically without your knowledge.  Per Microsoft: "After installing this update, certain printers might fail to print. The print spooler might throw an error or close unexpectedly when attempting to print, and no output will come from the affected printer." This update can affect the Designjet 500, Designjet 800, Designjet T770, Designjet T1120, and other Designjet printers.  The update in question is update KB4560960 https://support.microsoft.com/en-us/help/4560960/windows-10-update-kb4560960  To fix...

This problem occurs in the following Designjet models: T610, T620, T770, T790, T1100, T1120, T1200, T1300, T2300, Z2100, Z3100, Z3200, Z5200, Z5400.  Your printer is in the middle of "preparing print system," and after 20 minutes of waiting, it displays the message "printhead replacement incomplete." You power the machine down, and back on, and it still tells you "printhead replacement incomplete." Very often, this is caused by insufficient ink supply. If you are using non-HP brand ink cartridges, install new HP cartridges. If any of the ink cartridges is below 40% full, replace that cartridge.  If there are any pockets...

This problem occurs in the following HP Designjet models: T610, T620, T770, T790, T1100, T1120, T1200, T1300, T2300, Z2100, Z3100, Z3200, Z5200, Z5400.  If your printer is rejecting HP 70 printheads or HP 72 printheads, or if the printheads seem generally unreliable, there's a good chance there's nothing wrong with the printheads themselves. Often the contacts on the trailing cable corrode, and fail to send a consistent signal to and from the printheads. If you're on your second or third replacement printhead, and about ready to put some creatively-placed holes in the printer, power the machine off, and check the...

We purchased the HP1050C ink tube replacement and are in the process of bringing the plotter back up. The system is not recognizing the set-up printheads and is only flashing a “insert printhead” message. We tried reseating the printheads but this is as far as we get. What should be looked at/redone/reviewed… to move forward? Wendy told me you have defective set-up print heads.  We test all the set-up print heads before they are packaged, so I don’t think that is the problem.  After the Designjet 1050C ink tube system is installed, the PRODUCTION print heads must be installed and...

During the days of its launch, HP Designjet 800 was considered as a game- changer for printing industry. And, with the further launch of HP Designjet 5000, the stage is finally set for the grand reception. The Designjet 5500 has incorporated some of the best features of 500 and 800, taking the best of both worlds and has blended them perfectly into a marvelous printing product that can change the face of the entire industry.The 5500 is not just a printer but is a power- packed machine that has a weight of 120 kg for a 60 inch format printer....