HP Designjet 5000 and Designjet 5500 Error Code List

A general firmware error has occurred. The firmware (as a piece of software) has experienced an internal crash.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available). If the error persists, please call HP for technical support to troubleshoot the problem. 

A firmware error occurred during a Printhead Alignment.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available).

The printer cannot read the ink type information from the ink tubes EEROM.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error re-appears, call HP for technical support to troubleshoot the problem.

A problem with the I/O card has occurred (normally during power up).

1. Turn the printer off (using the main power switch on the back of the printer) and remove the network cable from the printer's network card.
2. Turn the printer on.
3. If no error occurs, plug the network cable back into the network card and attempt to print (problem may have been caused by receiving information through the port during the power on sequence).
4. If the error re-appears, turn the printer off (using the main power switch).
5. Loosen the two thumbscrews that attach the HP Jetdirect EIO card.
6. Remove and reinstall the EIO card.
7. Tighten the thumbscrews.
8. Plug in the network cable (if not already plugged in).
9. Turn the printer on.
10. If the error persists, please call HP for technical support to troubleshoot the problem.

At power up, the printer thinks it is smaller than 42 inches.

Turn the printer off (using the power switch at the back of the printer), and check for obstructions in the Carriage path (Scan-axis) and remove if found. Turn the printer on; if the error continues, call HP for technical support to troubleshoot the problem.

At power up, the printer thinks it is smaller than 42 inches.

Turn the printer off (using the power switch at the back of the printer), and check for obstructions in the Carriage path (Scan-axis) and remove if found. Turn the printer on; if the error continues, call HP for technical support to troubleshoot the problem.

The Main PCA was replaced without removing the media from the printer, because the firmware tries to find the last media information in the EEROM. Since the information cannot be found, this error code is displayed.

Remove the media and turn the printer off then on (using the power switch located on the back of the printer). The error code should not appear again.

The Top cover was opened during the cutting operation, the printer hangs and the Carriage suddenly stops.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available).

The Printhead cleaners are incorrectly inserted or there is a problem in the Service Station.

Remove and re-install the Printhead cleaners. Turn the printer off, wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem.

A firmware error occurred during a Printhead Alignment.

Turn the printer off, wait 15 seconds and turn the printer back on (using the power switch located on the back of the printer). The error code should not appear again.

The Main PCA cannot communicate with the Carriage

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error re-appears, call HP for technical support to troubleshoot the problem. 

EEROM test failure

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error re-appears, call HP for technical support to troubleshoot the problem. 

The power supply detects a low spike (e.g. due to a temporary loss of tension). There is nothing wrong with the printer.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. The error should disappear; however, if the error does return, turn the printer off and plug the power cord into a different power socket.

An error has occurred in the Paper-axis quadrature.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error re-appears, call HP for technical support to troubleshoot the problem. 

An error has occurred in the Scan-axis Encoder quadrature.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error re-appears, call HP for technical support to troubleshoot the problem. 

An error has occurred in the Service Station-axis Encoder quadrature.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error re-appears, call HP for technical support to troubleshoot the problem.

An error has occurred in the Paper-axis Motor Encoder.

Press ENTER on the printer's front panel to continue. If the error re-appears, turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

An error has occurred in the Paper-axis Motor Encoder.

Press ENTER on the printer's front panel to continue. If the error re-appears, turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem.

The Mark Encoder position is not detected on the Drive roller.

Press ENTER on the printer's front panel to continue. If the error continues or persists, replace the Lens cover. If the error continues after replacing the lens cover, call HP for technical support to troubleshoot the problem. 

NIB crash

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

A Parallel Port error has occurred. Nothing is wrong with the printer as the error is caused by the PC's parallel port.

HP recommends printing via the network card because the transmission time via the parallel port is very slow, which may be causing the error.

If using the network card is not possible or acceptable, it is recommended that the parallel port setting in the PC BIOS be set to ECP mode (contact the PC vendor for instructions). This configuration should eliminate or decrease the frequency of this error.

The 040000 class of system errors can also be network or Jetdirect related. Follow the additional steps below if the problem is not Parallel related or changes to configuration do not solve the issue.

1. Turn the printer off and unplug the network cable.
2. Turn the printer on.
3. When the printer comes ready, print a demo from the the printer's front panel. If the error does not come up at that time, it is most likely related to the network. Plug the network cable in and print a test page from the workstation.
4. If the printer does not come ready, turn the printer off, remove the Jetdirect card, and turn the printer back on.
5. If the printer comes to ready, replace the Jetdirect card.
6. If the error returns only when the printer is plugged into the network, the issue is most likely a network issue.
   Check the network settings (IP address, etc.) on the printer, workstation, and server (if applicable). If everything looks ok, perform a cold reset on the Jetdirect card (through the front panel). Reconfigure the IP address.
7. If the error still exists, connect the printer to the workstationusing a peer-to-peer connection, using the printer's IP address, and bypassing the print server. If the error goes away, the issue is with the print server. In this case the customer should contact his/her IT support.

The Lens is having problems reading the Mark Encoder on the Drive roller.

Press ENTER on the printer's front panel to continue. If the error continues or persists, replace the Lens cover. If the error continues after replacing the lens cover, call HP for technical support to troubleshoot the problem. 

The Lens is having problems reading the Mark Encoder on the Drive roller.

Press ENTER on the printer's front panel to continue. If the error continues or persists, replace the Lens cover. If the error continues after replacing the lens cover, call HP for technical support to troubleshoot the problem. 

A problem with the Line Sensor has been detected.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

A problem with the Line Sensor or the Mark Encoder has been detected.

• Clean all printhead/carriage electrical contacts
• Change the lens cover
• Clean the bottom of the line sensor and carriage
• Clean the slider rods
• Clean the drive rollers
• Clean mark encoder

Cleaning instructions are included in the Maintenance kit that is shipped with the printer.

The Line Sensor is not correctly connected.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem.

A problem with the Air Pressurization System (APS) has occurred.

1. Turn the printer off (using the power switch at the back of the printer).
2. Open the cover on the back of the printer to access the ink cartridge assembly (right side of the printer, looking from the back).
3. Ensure the clear plastic tube is connected and not kinked in any way. If the tube is not connected (blue end only), re-connect as needed; also eliminate all kinks noticed in the tube.
4. Turn the printer on. If no error appears, try to print a file (problem is resolved if printer prints the file with no error). If the error re-occurs or the problem persists, turn the printer off and continue with the remaining steps.
5. Turn the printer on, if printer initialization completes (printer goes to a Ready state), continue with Step 6. If the error immediately re-appears call HP for technical support.
6. On the printer's front panel, scroll to the Cartridges menu.
7. Scroll to Replace ink cartridges and press ENTER.
8. Remove and re-install all six ink cartridges and press ENTER to continue.
9. Press the TOP key (to return to the main menu).
10. Attempt to print.
11. If the error continues, call HP for technical support to troubleshoot the problem.

A problem with the Air Pressurization System (APS) has occurred.

1. Turn the printer off (using the power switch at the back of the printer).
2. Open the cover on the back of the printer to access the ink cartridge assembly (right side of the printer, looking from the back).
3. Ensure the clear plastic tube is connected and not kinked in any way. If the tube is not connected (blue end only), re-connect as needed; also eliminate all kinks noticed in the tube.
4. Turn the printer on. If no error appears, try to print a file (problem is resolved if printer prints the file with no error). If the error re-occurs or the problem persists, turn the printer off and continue with the remaining steps.
5. Turn the printer on, if printer initialization completes (printer goes to a Ready state), continue with Step 6. If the error immediately re-appears call HP for technical support.
6. On the printer's front panel, scroll to the Cartridges menu.
7. Scroll to Replace ink cartridges and press ENTER.
8. Remove and re-install all six ink cartridges and press ENTER to continue.

   NOTE: 

   Remove and replace any low or empty cartridges.

9. Press the TOP key (to return to the main menu).
10. Attempt to print.
11. If the error continues, call HP for technical support to troubleshoot the problem.

An error in calibrating the Air Pressurization System (APS) sensor has occurred.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

A problem in the Depressurizing Air system has occurred.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

Air Pressurization System (APS) failure.

1. Turn the printer off (using the power switch at the back of the printer).
2. Open the cover on the back of the printer to access the ink cartridge assembly (right side of the printer, looking from the back).
3. Ensure the clear plastic tube is connected and not kinked in any way. If the tube is not connected (blue end only), re-connect as needed; also eliminate all kinks noticed in the tube.
4. Turn the printer on. If no error appears, try to print a file (problem is resolved if printer prints the file with no error). If the error re-occurs or the problem persists, turn the printer off and continue with the remaining steps.
5. Turn the printer on. If printer initialization completes (printer goes to a Ready state), continue with Step 6. If the error immediately re-appears call HP for technical support.
6. On the printer's front panel, scroll to the Cartridges menu.
7. Scroll to Replace ink cartridges and press ENTER.
8. Remove and re-install all six ink cartridges and press ENTER to continue.
9. Press the TOP key (to return to the main menu).
10. Attempt to print.
11. If the error continues, call HP for technical support to troubleshoot the problem. 

An ink leak in the Tubes System has been detected.

Turn the printer off (using the power switch at the back of the printer), wait 20 minutes and turn the printer on (condensation may be causing error and the printer needs time to dry). If the error continues, call HP for technical support to troubleshoot the problem. 

An ink leak in the Tubes System has been detected.

Turn the printer off (using the power switch at the back of the printer), wait 20 minutes and turn the printer on (condensation may be causing error and the printer needs time to dry). If the error continues, call HP for technical support to troubleshoot the problem. 

The Backup EEROM contents stored in the Hard Disk Drive are not consistent with the ones required by the firmware.

Press the ENTER key to continue operating. If the error persists, call HP for technical support to troubleshoot the problem. 

The ambient temperature is too high.

Ensure the operating temperature is between 0 and 55 degrees Centigrade. Turn the printer off (using the power switch at the back of the printer), and allow the printer to cool for 15 minutes. Turn the printer on and attempt to print. If the error continues, call HP for technical support to troubleshoot the problem. 

A bad humidity reading has occurred.

Turn the printer off (using the power switch at the back of the printer), and wait 15 minutes. Turn the printer on and attempt to print. If the error continues, call HP for technical support to troubleshoot the problem. 

Bad IDS pressure reading.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

ADCO Internal channels check failure.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

Air Pressurization System (APS) failure.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem.

Air Pressurization System (APS) failure.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

The Trailing cable has been incorrectly connected.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

Unable to detect the Vacuum fan.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

Unable to detect the Cooling fan.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

Unable to detect the Aerosol fan (in the right cover).

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

The Printhead cleaners are incorrectly inserted or there is a problem in the Service Station.

Remove and re-install the Printhead cleaners. Turn the printer off, wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

Primer shutdown error.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

Air Pressurization System failure.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem.

Serial Device ADC test failure.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

Serial Device ADC test failure.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

At power up, the printer thinks it is smaller than 42 inches.

Turn the printer off (using the power switch at the back of the printer), and check for obstructions in the Carriage path (Scan-axis) and remove if found. Turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

Drop Detect failure.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem.

The Drop Detector is not calibrated or the calibration settings have been lost.

Press ENTER on the printer's front panel to continue (the printer will still function, although the Drop Detector is not calibrated). If the error persists, call HP for technical support to troubleshoot the problem. 

An Error has occurred in the Printhead Drop Detection. This error code appears when the printer detects that the same areas of nozzles do not work in different printheads.

1. Turn the printer off, using the main power switch located on the back of the printer.
2. After 10-15 seconds, turn the main power switch on.
3. If no error appears, attempt to verify printer functionality.
4. If the error re-appears, continue with the remaining steps.
5. Attempt to manually recover the printheads:
   1. Scroll to the Printhead menu icon (icon on the lower right of the front panel display) and press Enter.
   2. Using the Arrow keys, scroll to Recover Printheads and press Enter.
   3. Re-cover the offending printhead(s).
6. Attempt to verify printer functionality.
7. If the error re-appears or problems persist, contact HP support

Print Mask could not be generated. The mask generation algorithm could not generate the print mask. Possible causes are memory corruption, print mode definition incompatible with mask restrictions (if using an external RIP).

Turn the printer off, wait 15 seconds and turn the printer back on (the error should disappear). If an External RIP is being used, verify printer functionality by using the HP driver (HP-GL/2 or PostScript®). If no errors occur using the HP driver, the RIP is causing the error (contact RIP vendor). Check the status of all printheads and replace any that display the message “XX21 Replace”. If the error persists, call HP for technical support to troubleshoot the problem. 

The primer is not calibrated or the calibration settings have been lost.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem.

Primer Shutdown Error.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

No Media Profiles available.

Download a media profile for the ink type being used (if available).

No Media Profiles available.

If the firmware is upgraded while media is loaded, this system error will appear. Press ENTER to get the message ”No media profiles available”. Unload the media and turn the printer off and back on using the main power switch at the back of the printer.

NOTE: 

This problem only appears when upgrading from Non-UV ink firmware to UV ink firmware while the media is loaded.

Insufficient memory to initialize HP-GL2/RTL

Minimum required memory is 96 MB. Verify recognized memory through the front panel (Printer Setup, Utilities, Statistics, RAM present=). Reseat or add memory (if needed).

A problem with the firmware has been detected during a Printhead Alignment.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available). 

A Printhead Alignment error has occurred.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on.

If rebooting fails to clear this error. Replace any out of warranty or faulty print heads. If error appears again, Call HP Support

The printer cannot deactivate the Cutter after cutting the media.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

An error with the firmware has occurred.

1. Turn the printer off, using the main power switch located on the back of the printer.
2. Disconnect the data cable from the printer (network or parallel).
3. Turn the main power switch on.
4. When the READY message is displayed on the front-panel, scroll to the Printer Setup Options icon and press the Enter key.
5. Using the Arrow keys, scroll to Utilities and press Enter.
6. Scroll to Test Print and press Enter.
7. Scroll to any of the selections and press Enter to start the print.
8. If no error appears, internal printer functionality has been proven. Troubleshoot the Operating System (OS), the file being printed, the data connection or the software program being used.
9. If the error appears, continue with the remaining steps.
10. Upgrade the firmware to the most current version available.

    NOTE: 

    It is recommended that the printer's firmware be upgraded.

11. Attempt to verify functionality.
12. If the problem persists following the upgrade, replace the lens cover:
    1. Scroll to the Printer Setup Options icon and press the Enter key.
    2. Using the Arrow keys, scroll to Utilities and press Enter.
    3. Scroll to Replace Lens Cover and press Enter.
    4. Follow the printer's front-panel instructions to replace the Lens cover (extra Lens covers are included in the Maintenance kit shipped with the printer).
13. Attempt to verify functionality. If problems persist, continue with the remaining steps.
14. Using a lint-free cloth lightly dampened with water, clean the Mark encoder located on the drive roller (small white rectangle attached to the left-side of the large black drive roller).

    Figure : 5000 series Mark encoder

    
15. If the Mark encoder is not visible on the left-side of the drive roller, follow the steps below to turn the roller until the Mark encoder is visible:
    1. Scroll to the Printer Setup Options icon and press the Enter key.
    2. Using the Arrow keys, scroll to Utilities and press Enter.
    3. Scroll to Clean Platen and press Enter.
    4. Select Manual and press Enter.
    5. Press the Up Arrow key to move the drive roller until the Mark encoder is visible.
    6. Clean the Mark encoder.
16. Attempt to verify functionality.
17. If the problem persists, contact HP. 

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available).

Internal crash error involving media profiles and memory.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available). 

Internal crash error involving media profiles and memory.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error persists, upgrade the printer firmware (if upgrade is available). 

A Parallel Port error has occurred. Nothing is wrong with the printer as the error is caused by the PC's parallel port.

HP recommends printing via the network card because the transmission time via the parallel port is very slow, which may be causing the error.

If using the network card is not possible or acceptable, it is recommended that the parallel port setting in the PC BIOS be set to ECP mode (contact the PC vendor for instructions). This configuration should eliminate or decrease the frequency of this error.

The printer cannot deactivate the Cutter after cutting the media.

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

An error has occurred with the Hard Disk Drive (HDD).

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem. 

An error has occurred with the Hard Disk Drive (HDD).

Turn the printer off (using the power switch at the back of the printer), wait 15 seconds and turn the printer on. If the error continues, call HP for technical support to troubleshoot the problem.

1. On the left navigation bar, select technical support.
2. Select the appropriate 5500 series model.
3. Click system Maintenance.
4. Select the system software (firmware) according to what operating system is in use.
5. Click Download Now at the heading “Full File.”
6. Select Open once the download is complete. Ensure the language is set to English and click OK. All necessary files will be installed. The application will analyze each of the printers that are configured for the computer and report on its current state. If any of the printers are out of date, the application will prompt an update. The update process sends a special file to the printer.
7. Double-click the printer to be upgraded.
8. Select Upgrade. The program will proceed to upgrade the firmware.

   NOTE: 

   Do not turn the power to the printer off, or unplug the unit, until the upgrade is complete.

If the operating system is any other operating system (such as UNIX or DOS), perform the next two steps, then proceed to section titled “Upgrade Process”.

1. Download the System Maintenance Utility as described above.
2. When prompted, save the installation application in the Temp file folder on the C: drive.
3. Open the folder when prompted, once the download is complete. Ensure the language setting is correct and click OK.
4. All necessary files will be installed.

If the System Maintenance Utility is unable to successfully upgrade firmware to a printer, send the files via DOS by connecting the printer to a PC through the parallel port.

1. Open a DOS session by clicking Start, Programs, Command Prompt/MS DOS.
2. Type C: and press Enter.
3. Type cd Program Files, and press Enter.
4. Type cd Hewlett-Packard, and press Enter.
5. Type cd HP Designjet System Maintenance, and press Enter again. The location should now be C:\Program Files\Hewlett-Packard\HP Designjet System Maintenance.

1. From the above location, type copy /b DJ5500_Axxxx.FMW LPT1 (the xxxx refers to the most current firmware revision).

   NOTE: 

   Proceed with the following steps before pressing ENTER.

1. At the printer, turn the power to the printer off, using the power switch at the back of the unit.
2. Depress, and hold down the DOWN ARROW and the TOP keys simultaneously, while turning the power to the printer back on. (Use the power switch at the back of the unit.)
3. Continue to hold down the DOWN ARROW and the TOP keys until the front panel display shows a list of four selections.
4. Highlight and select Upgrade Firmware. The front panel will display Firmware Upgrade.
5. Send the copy command from the PC (press Enter on the keyboard), which will send the firmware upgrade file (typed in during Step 1) to the printer. The printer front panel display will indicate the progress of the firmware upgrade.

      CAUTION: 

   Do not turn power off or unplug the printer until prompted on the front panel display.

1. From C:\Program Files\Hewlett-Packard\HP Designjet System Maintenance, type copy /b DJ5500PS_Axxxx.FMW LPT1 (the xxxx refers to the most current firmware revision).

   NOTE: 

   Proceed with the following steps before pressing ENTER on the keyboard.

1. Turn the printer off using the main power switch at the back of the printer.
2. Depress, and hold the DOWN ARROW and the TOP key simultaneously, while turning the printer on using the main power switch (may require two people).
3. Continue to hold down the DOWN ARROW and the TOP key until the front panel display shows a list of four selections.
4. Highlight and select Upgrade Firmware. The front panel will display Firmware Upgrade.
5. Send the copy command from the PC (press Enter on the keyboard), which will send the firmware upgrade file (typed in during Step 1) to the printer. The printer front panel display will indicate the progress of the firmware upgrade.

      CAUTION: 

   Do not turn power off or unplug the printer until prompted on the front panel display.

We offer telephone support for most Hewlett-Packard products. Depending on the product's warranty, a fee might be charged.

Three sources of information are readily available to help you find an HP Support Services phone number:

• The User's Guide that came with your HP product.

Before calling, please do the following:

1. Review the following troubleshooting suggestions:
   • Read the relevant driver documentation supplied with this printer (for users sending PostScript files or those using Windows).
   • If there are third-party software drivers and RIPs installed, refer to their user documentation.
   • If the problem appears to be related to the software application, first contact the software vendor.
2. If there are still difficulties, refer to the HP Support Services booklet shipped with this printer. This document contains a comprehensive list of various support services available to help solve printer problems.
3. Before calling one of the Hewlett-Packard offices, please have the following information available to help them quickly answer questions:
   • The printer product number and the serial number, found on the label at the back of the printer.
   • The type of computer connected to the printer.
   • Any special equipment or software (for example, spoolers, networks, switch-boxes, modems, or special software drivers).
   • The cable being used (by part number) and where it was purchased.
   • The type of interface used on the printer (parallel or network).
   • The name of the software in use, and its version number.